Bangladesh Biman Airline has been ranked one of the second worst airlines in the world, according to reports.
SKYTRAX published the report on Wednesday.
Skytrax, a web-based airline and airport rating and review platform, released the rankings through stars – with the “worst” going from one star to the best being “five stars.”
On it, Bangladesh, among 21 other airlines, was rated two stars, thus becoming one of the second worst airlines in the world.
“A 2-Star Airline rating signifies an inconsistent or lower Quality of Product and/or front-line Staff Service for the Onboard and home-base Airport environments,” the SKYTRAX website read.
Other two-star airline ratings included Iran Air, Syrian Air and Air Italy.
ANA All Nippon Airways of Japan, Asiana Airways of South Korea, and Singapore Airlines were among the few to receive a five-star rating. North Korea’s Koryo Air was the only one to be ranked worst with one star.
A globally recognised worldwide airline rating system which was introduced in 1999, Skytrax World Airline Star Rating classifies airlines by the quality of their front-line product and staff service standards. The Star Ratings are recognised as a global Benchmark of airline standards.
Biman Bangladesh, which received a customer rating of 5/10, was reviewed on the website to have a “totally disorganised” check-in system.
Biman operates flights in 22 international destinations, most of which are loss-making. According to a 2014 Dhaka Tribune report, the national flag carrier incurred a loss of Tk594 crore in 2011-12 fiscal year and Tk191 crore in 2012-13 financial year.
The airline has long been ill reputed for its notorious scheduling, lack of organisational skills and poor customer service.
Following the publishing of the report, a reader commented on Wednesday, on popular social media site Facebook: “It’s fitting that the 2nd least livable city in the world is home to a 2-star airline.”
Source: Dhaka Tribune
How we are not One Star.